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| Shipping, Handling & Customer Care |
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Delivery Charges and Shipping: Our standard
delivery cost of £4.50 will be charged for
postage + packaging for any order irrespective of value, quantity or weight. This
applies to anywhere within the UK inc Northern Ireland. If you are ordering from
Eire, standard postage & packaging costs will be £15. This is made up of £7.42 +
a surcharge of £7.58 to cover all costs
Delivery to areas outside the UK:
- Europe £30
- USA £40
- Rest of World £75.
Orders over £200 will be delivered free of charge.Please note that
these prices are subject to change. Any changes will be confirmed with you
before despatch.
Delivery Schedule: All UK deliveries are made by two day carrier.
E.g. First Class Post, TNT, Parcel Force, ANC and UPS
We aim to despatch all goods within 2-5 working days. In most cases,
goods are dispatched within a few working days.
Back Orders:
If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order
if you would rather not wait.
Customer care and feedback: We are committed to great
customer service and want you to enjoy our quality products. Occasionally we do
get things wrong or the item you receive is not quite what you hoped.
If we have made a mistake, please accept our apologies. If we could do a better
job of describing the item, please let us know via the Contact Us form!
Returns Procedure: You can cancel undelivered orders up to the day
before dispatch (the day of dispatch is taken to be the day we send you an
email to confirm dispatch) - after that please follow the returns guidance.
When you return an item to Playwoodtoys.com, it is important to us that you
return it unused in its original condition, with all tags attached and the
item returned is protected on its journey back with the packaging we used to
send it to you. Note: Please take your parcel to the nearest Post Office -
Unfortunately we cannot accept liability for items lost on their way to us,
so we recommend you send your parcel recorded delivery as posting is not proof
of receipt.
You can:
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1. Return items within 14 days of despatch for refund or exchange
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2. You can return any item back to us within 90 days of us shipping it to you -
no quibbles! This applies to returns for refund or exchange. For that please
include the delivery note with the returned goods. But please note the
exclusions stated below and the 90-day deadline. The refund is conditional on
both. This includes faulty goods.
We will: Refund your payment once we have given the returned items a
once-over visual check, but no later than 28 days after receipt at our customer
returns centre - providing they pass the checks! Please note the Exclusions.
Refunds will be issued immediately but may take upto 30 days to process.
If you return an item which is to be exchanged for a different model,colour
or size, we will process your exchange free of charge and send it to you.
The first exchange per order is FREE. For any subsequent exchange we will
charge you the cost of shipment detailed under
Delivery Charges as applicable to your location.
Exclusions:
- We are unable to refund used items: Such items are not resalable not
least because of safety concerns. We classify items as used if the original hang
tags are removed as well as any signs of being used.
- Items damaged in transit: Sending items back in their product packaging
only is not enough. All items to be returned should be properly
protected on their journey back with all the packaging we used to send it to
you. If you send it back any other way you risk the item becoming damaged in
transit and consequently you will lose all or part of your refund.
The minimum handling charge for items not properly packaged is £20.00.
If you return your item within 90 days, please use the returns label provided.
But just in case, here is the returns address again:
Returns Team/Playwoodtoys.com
22 Brettenham Crescent
Ipswich
IP4 2UB
Note: This is the only address at which we accept returns.
IMPORTANT NOTE: We do need some information from you before you re-seal your
parcel. Please complete the returns form that was packed with your delivery
and send it to us completed together with the items to be returned.
By completing all of the contact details section it makes it easier to get in
touch with you if we have any questions. Our aim is that you cannot go
wrong buying from Playwoodtoys.com. If you think we can do something better
we would like to hear from you. We like your feedback.
Tax Charges: Due to our size as a family run business we do not charge VAT.
Credit Card Security: All credit card numbers are encrypted in the
software when the order is placed using 128 bit encryption. They are only
decrypted after they reach our computer. They are not held in clear text on
any web site.
Guarantee: If you are not 100% happy with a product
you have purchased from us please either return it (See Returns Procedure)
or contact us to discuss your problem. All our toys are CE approved and crafted
from woods grown in sustainable forests. With safety in mind,all our toys are
suitable for children aged 3 years and upwards, unless otherwise indicated.
Please note some of our products are suitable for babies and toddlers made
from are saliva resistant wood,with a harmless finish and therefore there
is no need to worry if they are chewed by teething tots.Please take care
with toys with small parts. Finally we hope you and your children enjoy
our wooden toys for years to come. |
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